Privacy Policy

At Owen River Lodge, we understand and respect the importance of your privacy. In this privacy policy section, we explain how we collect data about you and your use of this website, how we use that data, who that data may be sent to, and how you can amend data you have submitted.

How do we collect data about you and your use of the website?
We ask you for personal information in a variety of circumstances:

  • When you make an enquiry or reservation from our website or through one of our team @ Owen River Lodge
  • By email or on the telephone
  • When you register with us, subscribe to our newsletter or enter competitions
  • When you take part in surveys or provide us with feedback

To make www.OwenRiverLodge.co.nz work even better for you, we also use ‘cookies’ to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognize the computer used to access www.OwenRiverLodge.co.nz. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. To establish how customers reach our site, we employ a third party to collect information through cookies. No personal information (i.e. that can identify you) is collected during this process.

How do we use your data?
We use your data for the following principal purposes:

  • To provide you with the highest possible level of service and to help you to get the best out of our website.
  • To fulfill the bookings you have made through our website, and any other requests we receive from you.
  • To provide you with a personal experience and to ensure that you do not miss any offers or information which are likely to interest you.
  • For other administrative purposes and for internal analysis.
  • When you contact us by email, we will use the information you give us to provide the service you require.

The data you give us will also allow us to send you details of special offers and promotions, update information about Owen River Lodge, our service offerings and other related information (as part of our newsletter or otherwise)

Who may your data be disclosed to?
We disclose your data with our team @ ORL who will only use your data for the purposes of fulfilling your booking requests and communicating with you.
We will not disclose your data to any other third parties except where it is necessary for the purposes of fulfilling any bookings, purchases or requests that you make on the telephone, website, and through one of our team members or as otherwise described in this policy. We may be required to disclose your information if required by any applicable law or regulation. We may also disclose your data to third parties and professional advisers acting on our behalf and who are obliged to keep that data confidential.

Guest Data
Owen River Lodge collects personal information about travellers when a booking is made. This information is only used to fulfil booking and other requests and for administrative purposes and internal analyses.
Collecting and Sharing Messages, Content and Information
Owen River Lodge will not sell any of your information to any external company or person.
Owen River Lodge reserves the right to store any of your information on local servers or via cloud services (e.g. MailChimp). Owen River Lodge is not responsible for encrypting any of your information for any reason. Owen River Lodge is not responsible if your information is leaked due to a cyber attack or due to errors made by its employees.
If you make a review about Owen River Lodge on any platform (e.g. Google Maps), you agree to give Owen River Lodge permission to publish your review on the Owen River Lodge website, advertisements, brochures and any other marketing collateral.

Credit Card Information
Owen River Lodge recommends only sharing your credit card information over media which are not likely to result in the information being digitally stored (e.g. landline phone call).
If you share your credit card information over email, or any other media that may cause it to be stored on local or cloud based servers, Owen River Lodge is not obligated to destroy the credit card information. If you wish for Owen River Lodge to destroy any credit card information that you believe may be stored on a local or cloud server that Owen River Lodge uses, please inform Owen River Lodge of the information you would like destroyed and where it is being stored.
Owen River Lodge exercises a moral duty of care to ensure your credit card information is stored, shared and used carefully, however, Owen River Lodge is not responsible if your credit card information is leaked due to a cyber attack or due to errors made by its employees.

Opt Out
If you wish us to stop sending you newsletters or details of other offers and promotions please email us: fish@owenriverlodge.co.nz

Contact us

Feb 25 2017

From the moment you arrive you know you are in a very special place. Having fished quite a bit in the US and staying at what I thought were nice places, this lodge is a whole new… Read more

Marshall and Cathy Texas USA TripAdvisor

Feb 14 2018

My first visit to NZ with my wife to fish and take a break. The rooms are impeccable, the food is 5 star, and the guides are world class. You need to have an open mind about your… Read more

John : Colorado USA : TripAdvisor

Awards & acknowledgements

Owen River Lodge NZ: “Fly fishing at its very best”

Ph: +64 3 523 9075 Address: Owen Valley East Road, Murchison, Nelson, South Island, New Zealand

Email: stay@owenriverlodge.co.nz