The world has entered a period of challenge as we all try to manage the risk posed by the Covid-19 coronavirus and deal with its impact on our daily lives.
In the face of unrelenting global media coverage about the situation, we understand and acknowledge that you may be nervous about travelling. We therefore hope you find this communication reassuring.
How we’re working to keep you safe
Here at Owen River Lodge we are doing our best to limit any potential transmission of Covid-19. A deep, thorough clean of all rooms following check-out is already part of our standard operating procedures but our housekeeping team is now being extra vigilant. Additional measures include sterilising every room with an ozone generator.
Our cancellation policy
For clarity around future bookings and to reassure both our current and future guests, here is our cancellation policy:
Owen River Lodge is a small, boutique lodge and cancellations affect us greatly.
If your reservation is cancelled or amended within 90 days of arrival, there will be a charge of 25% of the total accommodation and guiding tariff or package rate.
Within 60 days of arrival, there will be a charge of 50%.
Within 45 days of arrival, there will be a charge of 75%.
Within 30 days of arrival, there will be a charge of 100%.
We strongly advise you to take out travel insurance to protect yourself against unexpected changes to your travel plans.
If you cancel your booking 90 days prior to your arrival date at Owen River Lodge, you will receive a full refund or credit to your account.
Given the uncertainty that currently exists around travel we would like to add the following:
If you’re unable to make a trip due to official government travel restrictions implemented because of the Covid-19 coronavirus, all payments will be credited to a future stay at Owen River Lodge. This credit will be valid for 24 months.
We’ll continue to do our utmost to keep you safe and happy during your stay with us. We believe we can do that successfully but if you still have concerns, we urge you to get in touch straight away.
Like you, we hope that Covid-19 will be successfully contained as soon as possible.
Let’s take the best possible care of ourselves, and each other.
Wishing you well,
Felix Borenstein and the team at Owen River Lodge
Felix and Kylie know how to welcome, inform, host and wow. My husband and I combined our 40th wedding anniversary with 3 days at Owen River Lodge. It was a truly memorable experience.… Read more